Shipping policy

Shipping Policy for Fateless Ltd

Last Updated: 31/07/2024

Welcome to Fateless Ltd. We value your business and aim to provide you with the best possible shopping experience. This Shipping Policy outlines the terms and conditions that govern the shipment of products purchased from our online store.

1. Processing Time
- Order Processing: Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Custom Items: Custom and made-to-order items may take longer to process. Please refer to the product description for specific processing times.

2. Shipping Rates and Delivery Estimates
- Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.
- Delivery Estimates:
  - Standard Shipping: 7-10 business days
  - International Shipping: 10-20 business days

These shipping times are estimates, not guarantees. Shipping times will vary depending on location.

Please note that these are estimates and actual delivery times may vary. We are not responsible for delays caused by customs, postal service delays, or other circumstances beyond our control.

3. Shipping Destinations

- UK & Rest of the World
- International shipping is available. Please check the available shipping options at checkout.

4. Order Tracking
- Tracking Information: Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). You can track your order using the provided tracking information.
- Lost Packages: If your package is lost in transit, please contact us at accounts@fateless.gg. We will work with the carrier to resolve the issue.

5. Customs, Duties, and Taxes
- Fateless Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses.
- Certain products may be restricted for shipping to some destinations. Please check the product description for any specific shipping restrictions.

7. Damages
- Fateless Ltd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.

8. Incorrect Address
- If the provided shipping address is incorrect or outdated, Fateless Ltd is not responsible for non-delivery. Please ensure that the address details are accurate when placing your order.

9. Returns and Exchanges
- For information about returns and exchanges, please refer to our Return Policy

10. Contact Us
- If you have any questions about our Shipping Policy, please contact us at:
  - Email: contact@fateless.gg

Thank you for shopping with Fateless Ltd!

Note: This policy may be updated periodically. Please review this policy regularly for any changes.